Thursday, June 18, 2009

Sirius XM launches iphone app...without Howard. WTF?

This morning, I logged on to Sirius, to listen online. A splash page on the website got me really excited. The Sirius XM iPhone app was live! Finally I'll be able to listen to Howard on my long daily train commute!
I immediately downloaded the app, and fired it up. It was then that I found out that the app only works if you have the Premium Internet Service. Now, I'm a little annoyed. In my household, we pay for three Sirius receivers. Sirius gets a nice chunk of change from us every month.
After some deliberation, I decide that 3 bucks a month extra is worth it to listen to Howard on the train. (Even though, I should be getting this service as a value add for my normal subscription). I spend about 2 hours and 20 minutes a day on the train, so being able to listen to Howard would be a big plus.
So I signed up online for the Premium service, and I was all set to test out the app. I scroll through all of the stations, and I am confused as to why I can't find Howard. Maybe I'm not looking in the right place...A quick search on Bing, and I find out that Howard is not available on the app.
My iPhone already has music on it. I don't need the app for music, so I call customer service, and cancel the previous transaction, because of course you can't cancel it online. It is never as easy to cancel something as it is to give someone money for something.
I am extremely disappointed that the app won't let me listen to Howard. Are they worried about bandwidth? Howard is surely the biggest draw they have. Without Howard, they would not be getting any money from my family. 3 full subscriptions down the drain.

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